1
Introduction — Why This Policy Matters
19 BajeThe privacy of every member at - matters deeply to us. When you register on our platform, play games, or make payments, certain information is naturally shared with us. This Privacy Policy provides a full account of how we use that information, where it is stored, and how it is kept secure.
This Policy 19 Baje's services in their entirety — including the website, mobile app, customer support, and payment system. By using the platform, you are deemed to have accepted this policy.
In plain terms: Your information is used only to provide you with a better experience. It is never shared with third parties for commercial purposes.
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What Information We Collect
19 Baje We collect only what's necessary. We have no interest in unnecessary personal details.
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Identity Information
Name, Date of Birth, National ID Number
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Contact Information
Mobile number, email address
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Payment Information
bKash/Nagad Number, Transaction History
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Gaming Activity
Game history, betting records, session duration
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Technical Information
IP address, device type, browser information
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Cookie Data
Session cookies, preference settings
Photos of your national ID and a selfie may be collected for KYC verification. This information is used solely to confirm your identity.
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How Information Is Collected
19 Baje Information is collected in several ways. You should be aware of each method:
1
Information You Provide Directly
During registration, KYC verification, adding a payment method, and when contacting support.
2
Automatically Collected Information
While browsing the platform, your IP address, device information, and cookies are recorded automatically.
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From the payment gateway
When you transact via bKash, Nagad, or Rocket, confirmation details are sent to us.
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From Game Servers
The system automatically logs all gaming activity — which games were played, when, and how much was wagered.
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Purpose of Data Use
19 Baje Collected data is used solely for the purposes outlined below:
- Account Management: To complete registration, login, and KYC verification.
- Payment Processing: To process deposits and withdrawals securely.
- Fraud Prevention: To detect suspicious activity and keep your account secure.
- Service Improvement: To analyze user experience and improve the platform.
- Contact: To send important updates, transaction confirmations, and promotional offers.
- Legal Compliance: To comply with licensing authority regulations.
- Responsible Gaming: To analyze gaming patterns, identify potential issues, and provide support to members.
To opt out of promotional messages, go to Account Settings and turn off notifications. Please note that transactional confirmation messages cannot be disabled.
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Data Sharing Policy — Who We Share Your Information With
19 Baje Your data is never sold or shared for commercial purposes. However, in limited circumstances, it may be shared with trusted partners:
- Payment Processors (bKash/Nagad/Rocket): Only the information strictly necessary to process your transaction.
- Game Provider: Only the minimum data required to run games — no names or financial details.
- Law Enforcement: Where required by a court order or other legal obligation.
- Licensing Authority: For audits required by regulatory authorities.
Our Clear Commitment: Your information will never be sold to advertisers, marketing agencies, or data brokers.
6
Security Measures — How Your Data Is Protected
19 Baje We use security technology on par with the banking industry. Here's how we keep every piece of your data safe:
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SSL/TLS Encryption
All communication between your browser and our servers is secured with SSL 256-bit encryption.
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AES-256 Data Storage
All data stored on our servers is protected with AES-256 encryption.
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Round-the-Clock Monitoring
Our 24/7 security monitoring system instantly detects any suspicious activity.
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Two-Factor Authentication
Two-factor authentication is available for login and withdrawals.
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PCI DSS Compliance
Financial data is stored in compliance with the highest Payment Card Industry security standards.
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Regular Security Audits
Third-party experts conduct regular audits of our systems.
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Cookie Policy
Cookies are small text files that a website or app stores on your device. 19 Baje Uses the following types of cookies:
| Cookie Type |
Purpose |
Duration |
Can It Be Disabled? |
| Essential Cookies |
Maintaining Login Sessions |
At end of session |
No — Required |
| Functional Cookies |
Remembering Language & Settings |
30 days |
Yes |
| Analytics Cookies |
Usage Analytics for Platform Improvement |
90 Days |
Yes |
| Security Cookies |
CSRF & Fraud Prevention |
At end of session |
No — Required |
You can manage cookies through your browser settings. However, disabling essential cookies may prevent the platform from functioning properly.
8
Your Rights
19 BajeEvery member registered at - has the following rights regarding their personal data:
- Right to Access: You may request to see what personal information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate information.
- Right to Erasure: After account closure, you may request deletion of your data (except information required by legal obligations).
- Right to Portability: You may request a copy of your data.
- Right to Object: You can object to your data being used for specific purposes.
To exercise these rights [email protected]-. We typically respond within 3–7 business days.
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Data Retention Period
19 Baje Data is not retained beyond what is necessary. The general policy is:
- Account Information: For the duration the account is active and up to 5 years after closure (for legal compliance).
- Financial Transaction Records: 7 years (in accordance with international financial regulatory requirements).
- KYC Documents: 5 years after account closure.
- Gaming Log: 2 years.
- Customer Support Conversations: 3 years.
- Cookie Data: Varies by cookie type (see the table above).
Once expired, your data is securely and permanently deleted.
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Minor Protection
19 Baje Strictly does not provide services to anyone under 18. We do not knowingly collect personal information from minors.
If a minor has registered an account using false information and we become aware of this, the account will be closed immediately and all collected data will be deleted. If parents have any concerns, [email protected]to let us know.
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Privacy Policy Updates
Due to business needs or changes in applicable law 19 Baje This policy may be updated from time to time. Members will be notified of any significant changes at least 7 days before they take effect.
The "Last Updated" date at the top of this page always reflects the most recent version. Continued use of the platform after any policy changes constitutes your acceptance of the updated policy.
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Contact Us
For any questions or requests regarding the Privacy Policy 19 BajeContact -:
We generally respond to data-related requests within 3–7 business days.
General FAQs
Account & Support FAQs
Don't worry — 19 BajeRecovering your password on is straightforward. Go to the login page and click the "Forgot Password?" link.
Next Steps:
Enter the mobile number or email address you provided at registration. A one-time OTP will be sent to that number — typically within 2 minutes. Once you enter the code, you'll be able to set a new password.
If you didn't receive your OTP: Check your spam folder (for email). If you haven't received an SMS, wait 2–3 minutes and try again.
If your number or email has changed, please contact us via live chat and verify your identity through KYC to reset your password.
19 Baje-'s support team is available seven days a week. Help is available through multiple channels:
Live Chat (Fastest): Click the chat icon at the bottom right of the website or app. Available from 6:00 AM to 12:00 AM. Average response time is under 3 minutes.
Email Support: [email protected] — For complex matters, write to us in detail. You can typically expect a reply within 2–6 hours.
Language: Support is available in Bengali across all channels. English support is also available.
Important (Account Security): Email us directly at
[email protected] — this channel is monitored 24/7.